Tag Archives: online dispute resolution

The New Handshake:  Using ODR to Create Value for Consumers and Businesses

I recently joined the ABA Section of Dispute Resolution’s Publications Board, which recruits people to write books, reviews book proposals, and oversees the Section’s bookselling operation.  If you might want to write a book for the Section, you can contact Pub Board chair Rebecca Price and/or vice-chair Andy Little. I came to appreciate the importance … Continue reading The New Handshake:  Using ODR to Create Value for Consumers and Businesses

Difficult Conversations in the Modern Era of (Anti-)Social Media

Virtually everyone in our field knows about the wonderful book, Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen.  It focuses on everyday conversations and not just crystalized disputes.  It describes how people can better understand what is (and is not) happening in their interactions, identify erroneous assumptions, … Continue reading Difficult Conversations in the Modern Era of (Anti-)Social Media

30% Discount on ABA Books — Thru End of February

The ABA is offering a 30% discount on its 2017 books.  The discount is available only through the end of the month, so you need to act soon to take advantage of this offer. The Section of Dispute Resolution published the following books that qualify for this discount: ● Beyond Smart:  Lawyering with Emotional Intelligence … Continue reading 30% Discount on ABA Books — Thru End of February

Consumer Redress: A Changing Tide?

The ABA recently published The New Handshake: Online Dispute Resolution and the Future of Consumer Protection by my colleague, Amy Schmitz, and ODR guru, Colin Rule. The Global Pound Conference Blog just published a summary of a chapter in their book.  The post outlines a history of challenges in resolving consumer disputes, describes the next … Continue reading Consumer Redress: A Changing Tide?

Drop Everything and Read Noam’s Masterpiece Right Now

I generally prefer not to tell people what to do.  So perhaps I should reframe the title of this post to “If You Don’t Read Noam’s Masterpiece Right This Minute, You Will Hate Yourself Forever.” I refer to Noam Ebner’s article, Negotiation is Changing, which is part of the Tower of Babel symposium.  He has … Continue reading Drop Everything and Read Noam’s Masterpiece Right Now

Global Pound Conference, Papal Encyclical on the Environment, and Cyberweek

We have such an incredible group of people in our community doing wonderful work in so many different areas. Forty years ago, at the 1976 Pound Conference, Frank Sander proposed the multi-door courthouse.  Before then, mediation and arbitration had been widely used in the labor context for decades but there wasn’t much else going on … Continue reading Global Pound Conference, Papal Encyclical on the Environment, and Cyberweek

Have You Done a Simulation of a Negotiation by Video?

For the final stage of a simulation in my negotiation course, one group of students negotiated with a video hookup to a student who had to be out of town.  I hadn’t planned on this experiment (which worked well), but it got me thinking – a dangerous activity, I admit. For quite a while, faculty … Continue reading Have You Done a Simulation of a Negotiation by Video?

6th Annual International Cyber-conference on Dispute Resolution

From IFOI Brian Jarrett Hello Folks, Our 6th Annual International Cyber-conference on Dispute Resolution will take place on April 13, 2016, at noon to 2:30 pm (PST). Be sure to find the equivalent time and date in your location on the globe. California State University at Dominguez Hills (CSUDH) will be the “bridge university” this … Continue reading 6th Annual International Cyber-conference on Dispute Resolution

Cyberweek, the Annual Online ADR Conference, Will Be Nov. 2-6

Here’s a notice from FOI Noam Ebner: Hi all, See the announcement, below, regarding Cyberweek 2015 – the annual online conference on Online Dispute Resolution, which will take place on the Werner Institute’s ADRHub.com on Nov. 2-6th.  I’ll be glad to answer any questions you might have with regards to participation, or discuss different ways … Continue reading Cyberweek, the Annual Online ADR Conference, Will Be Nov. 2-6