Today’s New York Times Magazine, on it’s “One-Page Magazine” feature, included these succinct remarks on dispute settlement from Kenneth Feinberg, a well-known negotiator:
“In all the negotiations I do, there’s a priority list: One, know the facts. Two, be dogged. Three, keep an open mind. Next, be creative in getting to ‘yes.’ Finally, a very important basic proposition: Put yourself in the other person’s shoes.” (As told to Spencer Bailey)
A useful short and sweet list…
Awesome – thanks for sharing.