July 29, 2012

Ken Feinberg on How to Settle a Dispute

By Jill Gross

Today’s New York Times Magazine, on it’s “One-Page Magazine” feature, included these succinct remarks on dispute settlement from Kenneth Feinberg, a well-known negotiator:

“In all the negotiations I do, there’s a priority list: One, know the facts. Two, be dogged. Three, keep an open mind. Next, be creative in getting to ‘yes.’ Finally, a very important basic proposition: Put yourself in the other person’s shoes.” (As told to Spencer Bailey)

A useful short and sweet list…

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